Delivery Information

Delivery Date & Times
Lavender Flora & its affiliates make deliveries Monday to Sunday. We do not deliver on Public Holidays (unless requested, specify or special occasion falls on these days. For example: Valentine’s Day). Any orders placed for these days will be delivered either before or after the requested date.

 

Same-Day and Next Day Delivery in Kuching city and throughout Malaysia 
Within Kuching city and surrounding area, same day delivery is normally available from Monday to Sunday on orders received before 2:00 noon (excluding holidays and peak floral delivery days). Otherwise, delivery will be made the next day.

 

Public Holiday Delivery
For delivery on public holidays, special arrangements have to be made to accomodate such orders. As such, orders must be made two days in advance. In the event that such special arrangements are not possible, then the delivery will have to be made the day before or day after the date requested. 

 

Specific Delivery Time Requests
Lavender Flora uses a combination of store delivery drivers and courier services to have your gifts delivered. Where possible we will attempt to meet specific delivery time requests, however due to the nature of the delivery services used the exact time of delivery cannot be guaranteed.

 

Deliveries to commercial and residential addresses will be made during business hours (before 6pm). 

 

If your order has a firm delivery time requirement or is urgent, please make sure you contact us so that we can advise delivery availability.

 

If the recipient is not at home at the time of delivery, we may choose to:

  • We will call the recipient to rearrange the delivery time.
  • Leave the arrangement with a neighbor and/or attach a note to the recipient's door stating who accepted the arrangement on their behalf.
  • If the recipient is at work all day, we suggest sending the flower arrangement to their place of work.
  • Please note if your recipient is not home at time of delivery, the package will be left at their door. Keep in mind that your gift is a perishable item. Be sure to select a delivery address where they can be cared for immediately upon arrival.

 

Special Occasion & Peak Seasons
For Valentine's Day, Mother's Day, and other special dates where flowers traditionally are in high demand, please submit your order at least two days working days in advance to guarantee the availability of stocks. 

 

Delivery to Restricted Areas
For deliveries to restricted areas such as army camp, airports, sea ports, and other restricted compound, please contact us for arrangement before placing orders.

 

Delivery Fees
Our delivery fee is added to your order at the checkout. In some cases additional delivery charges may apply. If this is the case one of our operators will contact you.

 

Please Note:

Delivery Fee is subject to one(1) delivery attempt ONLY. If you have selected the wrong delivery choice, contact number or address, Lavender Flora reserves the right to charge you additional delivery fees however we will phone/email you to discuss before proceeding.

 

Special Instructions
If you have special delivery instructions, please make sure that you tell us on your order. We have provided you with a "Special Instructions" field so that you can do so. 

 

Cancellation  
A 50% charge from the amount paid will be levied for cancellations made less than 48 hours prior to the scheduled delivery date. Unfortunately orders that have already been prepared and/or scheduled for delivery cannot be cancelled. Cancellation policy will differ during peak seasons. Non-delivery due to incorrect details will be treated as order withheld and no refund will be made.