FAQ

Q. What are the payment methods available?
www.lavenderflora.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) <<OR>>  Via MOLpay (Visa or Mastercard / Internet Banking) (Please choose only one method,removed unwanted option)

Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?

• Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at lavenderflorist@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order OR contact us +6082 230026.

- Orders that are in shipping or shipped will not be cancel.


Q. What is the product's transaction currency?
All products transaction currency will be done in RM.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to lavenderflorist@gmail.com for us to clear your doubts.